Complaint: I recently after much research on the internet bought a Borg Warner 1356 transfer case form Mona @ everdrive.com I was a little nervous about doing so at first. But after talking with Mona she explained there so called policy’s and made me feel comfortable about the service and warranty practices, So I purchase the unit. She said it would be here in about a week. It arrived about 10 days from the day I ordered it. Everything looked fine, clean primed for paint and ready to go.Until I was ready to start the installation. The unit was the wrong one, the shift linkage connection was not correct.I called Mona and again she was a great help I explained the situation and was then transferred to another department I believe warranty to speak with Misty again I explained the situation. She asked me to send her some digital photos and as soon as she got the she would call me back.And now the rest of the story nothing nada all day I waited until almost 5 pm my time to call Mona to see if she knew what was going on. She stated she talked to Misty and she had two lines on hold and would call me shortly. NO call!Next morning I call Misty message 1 no response about noon another message no response this went on all day yesterday no response I do have to say the last message was not pleasant. oh left one for Mona to but response. I paid 549.00 for this boat anchor and this is my only vehicle. I am currently unemployed and could not afford to fix this in the first place. I would seriously suggest staying away from this scam of a company and buy from someone local. Even if it will cost a little more.I should have done some reasearch on the company first there are allot of complaints out there for this company. Buyer be very afraid of these people!!!!!!
Tags: Auto Parts
Address: 1 park west cir ste 200 Midlothian, Virginia United States of America
Phone: 1 866 448 3094