Complaint: I received Empire Today’s name from Home advisor.com when I was shopping for new flooring. I didn’t bother to research Empire because of this. The salesperson promised me the world and I felt comfortable. 568 square feet at cost of $7100.00. Day of install they wanted an additional $3,000.00 cause my floor wasn’t level( I was told by salesperson all of this would be covered) with having no choice I got Empire down to an additional$800.00 .Because I didn’t cancel contract within first 3 days I’m on the hook for everything. Only 1 of 3 installers spoke a little bit of English, they used a sawsall to ‘remove spindles from a railing( they are ruined), they removed support for a staircase, they put debris and garbage under walls,they damaged walls, scratched the new floor. The new floor is not level, it’s off 1/8- 1/4 in 10-15 different areas ( Empire’s response to the level floor is that it meets industry standards.. but the biggest issue is that as the Empire installers were walking out the door after completion he said NO WHEELS ON THIS FLOOR , I followed him outside and said for how long he said forever.( I told him my mother who is handicap uses a roll-aid which is a walker on 3 wheels and needs it to walk) , he said she can’t use it on this floor. Now my mother is only in my home about 4x a month. The new flooring covers almost the entire 1st floor. I was never told that during the initial sale that the flooring has restrictions for HANDICAPPED people cause if i was told I would have never purchased it. I have confronted this no wheels statement with 2 managers and 4 customer service people. I have exhausted every avenue with Empire to correct this to no avail. I went on internet about Empire only to find countless similar complaints. I trusted Home advisor to have researched the company’s they recommend. Home advisor’ s response was that they only check to see if the company’s they recommend are properly licensed and they don’t check complaints on internet. If I had checked internet prior I would have NEVER EVER chosen EMPIRE TODAY.
Tags: Builders & Contractors
Address: 6037 Jericho Turnpike Commack, New York USA
Website: http://Empire Today.com