Complaint: I work in a fleet maintenance company and have seen many shops that try to sell our clients parts that are not needed, but never before now have I run into a shop whose policy it is to fraud customers. Les Schwab, a chain outfit in the west, does so blatently and repeatedly. They state that it is their policy to replace calipers on every brake job whether it needs them or not. They state it is the only we they can guarentee their work. Now in my business, I have to make decisions on people’s company vehicles all day. Would I be using my best judgement to take my client’s 2001 Ford Taurus w/20,000 miles on it, and replace the known good factory calipers and replace them with calipers from who knows where? My question is, how do I know they won’t clean them upp and box them to resell to someone else? Be careful with this outfit. Their policy is a blatent fraud! Robert romeoville, il
Tags: Auto Service Stations
Address: Caliper, Illinois U.S.A.