Smith Cheverolet Oldsmobile Chase British Columbia

Complaint: I purchased a (new at the time)2003 Chev Silverado 4×4 P/U truck from Smith Chev Olds in Kamloops B.C. At the time of purchase a big deal was raised about bringing my truck there for service. The establishment had an Open House to show the new vehicle owners around the re-modelled facility. I took my truck there for its first service and asked that the seatbelt (passenger side) be checked, fixed, replaced as it is under warranty and it does not work properly (a definate safety hazard). Nothing, no response to the request. I called two days later reponse, “nothing is wrong with it”” I did not agree so I talked to Customer service they had me bring it in so another person could look at it and yes

Tags: Auto Dealer Repairs

Address: the seatbelt does not work properly BUT the service manager has to OK the ordering of any warranty parts and he is the gentleman that said there is nothing wrong with the seatbelt. After a long hard debate with the organization I guess they have decided not to return my phone calls nor replace my seatbelt. To this date I have a non working seatbelt in my brand new truck. Val Chase

Website: 250-377-3302

Phone: British ColumbiaCanada”

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