U-Haul Carvel AB

Complaint: On August 17, 2002 I rented a 24 foot truck from U-haul. I had reserved the truck two days earlier. The truck that was given to me was old and in poor condition. When I asked if they had a better truck ,I was told that was the best they had ( I would hate to see there worst). The truck originally only had 1/8 tank of fuel and I was told to bring it back with at least the same amount. Not having the time to argue I took the truck and proceeded to the nearest gas station then putting 99 Litres ( $68.00 ) of fuel into it.( just to be safe not knowing what the fuel consumption would be ). Then the operation of the truck was an adventure. The radio did not work, every time you stopped with the engine running the cab filled with exaust fumes and when I had to shut the engine off it continued to run on ( Diesel ) even with the ignition key in the off position, making the oder of rich fuel even worse in the cab. I completed my move putting 134km ($0.59/Km )on the truck and returning it to the same location started at. the truck was returned with 1/2 a tank of fuel ( I originally filled it to the 3/4 mark.) I then stated to the U-Haul rep that I should be reimbursted for part of the fuel cost and was then told they do not reimburse for fuel. I then argued that because the fuel was so low to start with that I should be given a better mileage rate or some money back for the fuel.The rep stated I should just drive the truck until the fuel gauge was back to the 1/8 mark. At $0.59/Km that was a ridiculous suggestion. He refused my request.The outlet Manager was not at work this day so I was then told to speak to him on August 19, 2002. On August 19 I then spoke to the manager in person.I explained the situation and he told me he did not have time to speak with me and that my claim was pointless. I asked for a name and phone number of his superior, he refused to give this to me. Later that day through a 1-800 number I was put in contact with a U-Haul Route Manager. I again explained the situation and was again told they would not reimburse me and that my claim was pointless with this person being very belittleing then telling me that I did not have to rent from U-Haul and that he could care less whether or not if I ever rented from U-Haul again. I then asked him for a name and number of his superior he also refused. I will never rent from U-Haul again. The equipment is junk and they seem to go out of there way to rip off the customer and have no regard for customer satisfaction. Cam Edmonton, Alberta

Tags: Truck Rentals

Address: 11120 154 Street Edmonton, Alberta Canada Edmonton, Alberta Canada



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