Alpha Warranty Services Alpha Warranty is Good at Claiming Pre-Existing Conditions on Used Vehicles Riverton Utah!!
I paid $1,979. for a useless, yes useless, Alpha Warranty Services A La Car warranty when I purchased my ’07 Ford F250 Super Cab truck from R&T Expo here in Houston, Texas. I paid extra for the 5 year or 100k Alpha Warranty. This diesel truck had slightly over 100k miles on it. When my 6 year old truck’s alternator failed 3 days into ownership of my truck the warranty covered it. When I noticed the first hint of white smoke on start up the next day, I took my truck to a reputable automotive shop. I did this because the conditions of the warranty state this should be done to prevent catastrophic failure. They diagnosed that my EGR cooler, oil cooler and turbo were not working properly. I knew upfront the warranty would not cover the EGR cooler and oil cooler. This out-of-pocket expense would cost me $1,843. I understood this–not a problem for me and my family. On the other hand I really believed the great warranty I thought I bought would cover the turbo work. Alpha Warranty Services sent an inspector to take a look at my truck and he readily identified the problem as a “pre-existing” condition. I bought the truck less than 14 days earlier and when I asked the dealer if there were any problems with the truck he acknowledged problems with the EGR valve and nothing else. I’d like to note that an Alpha Warranty agent had been working with this dealer and readily sold and accepted a warranty on my truck. Just that month he sold 4 other policies. Replacement for my turbo is going to cost me an additional $2,326.30. I really believed my warranty would cover this expense. Why are they selling warranties on used vehicles, only to claim pre-existing conditions? Don’t all used vehicles have pre-existing conditions simply by the nature that they are not new, off-the-showroom vehicles? Steve, (Steve Rosenvall, Alpha Warranty Services’ CEO) I quickly realized that the warranty isn’t worth the paper it’s written on. Furthermore, when I requested to cancel my $1,979. warranty that I paid Alpha IN FULL, I was told by their representative the reimbursement check would be sent to the dealer and not me. Also, the alternator work that was supposedly covered will be deducted from this amount. And, they charged an additional $90 for the rep they sent out to inspect the truck just to tell me my vehicleu2019s problem was pre-existing. Now that the repair amount for my truck is $4,482.83 plus the $443.82 alternator work for a grand total of $4,926.65, Alpha Warranty Services no longer wanted the risk or responsibility. Alpha’s 30-day appeal process ensures vehicles are not repaired and forces the customer to pay out-of-pocket. Lastly Steve, why don’t you post some REAL LIFE stories like mine on your website to relate how your customers are really treated? I sent a similar version of this narrative to Steve Rosenvall and Jeremy Lindsey the COO and did not receive a reply. That should tell you alot about this company. Run away!!!!! Buyer beware. I am reporting them to the Utah Better Business Bureau and any other agency I can find that regulates these type of businesses.