My complain is for the Grand Blanc Michigan America’s Best. My 16 year old son is extremely intelligent.
He has an IQ in the 180’s range – well over what is considered genius. My son was getting along just fine with the doctor for almost half an hour all through his exam – until he asked an eye related question apparently out of the doctors range of knowledge. The doctor first stammered unable to answer, then demanded to know how my son knew about it with an accusation of it was probably just faulty information he briefly read about on the web. My son, trying to salvage the doctors dignity and defuse the situation, started to divulge what he knew about it and was hoping to have an intelligent conversation with the doctor.
Unfortunately, the doctor turned on a dime and took an immediate disliking for my son. He was abrupt, discourteous, contemptuous and rude in his attempt to discredit my son’s advance knowledge. In the end he refused to give my son extended wear contacts using his age as his excuse. When we later relayed the story to my husband…
my husband made another half hour trip back to America’s Best figuring it was really no big deal and that he would get the contacts for my son. My husband came home even angrier than I had from my trip, stating that not only had the same doctor still adamantly refuse to sign the papers for the contacts (again citing his age – he was a week from being 17) but also that the doctor again had been very rude and unprofessional. We later made my son an appointment at the Lapeer Vision Center who gave my son the contacts that he wanted and stated that there was no reason whatsoever why he couldn’t have them.
There is no age restrictions and children as young as 10 can wear them if they are responsible kids. We wasted our time, money and gas at America’s Best and will NOT be going back for anything.
Product or Service Mentioned: Americas Best Contacts Eyeglasses Eye Exam.
Reason of review: Poor customer service.
Preferred solution: I’m not looking for compensation. An apology to my son would be nice..