Auto Action If you’re looking for a car, don’t go to Auto Action Phoenix, Arizona!!. On February 11, 2011, I called Auto Action and asked if they were able to give us a Chevrolet Cavalier with $500 down payment. I was told over the phone that they had several Cavaliers and there would be no problem with getting only a $500 down payment. However, when we get there, its a different story. When we show up, they have no Cavaliers even though I was told there were several over the phone. Then, when I find a car I like Im told $1,200 down payment after being told $500 over the phone. The first salesperson we had didnt speak English and the second one allowed us to do it for $1,000 which came down to $500 now and $500 in two weeks. However, I wasnt permitted to test drive the vehicle because I was told your company doesnt allow test driving. By the time I was informed of this, theyd already kept us there for five hours waiting on them to do who knows what. Then, it was another hour for them to finish all the paperwork for us to be able to leave with the car. On the way home with the car, I noticed there was no gas in the car and the whole car rattled a lot. It also has no air conditioning or heater. A few days after we got the car, I got a flat tire on the way home from work. Several days after that, the car wouldnt start for some reason. I called the service department and the soonest they could get us in there was a month later.Every time I need to call for any reason, I always get attitude from the person on the phone. I kept having to call to find out why I cant register to pay online and no one could give me an answer and I kept getting attitude over it on top of that. I called to get my license plate and I kept getting told its not ready yet and Ill get a call when its ready. I never got a call saying its ready. The week the temporary one expired I called them and they said it was ready and itll be $70 over the phone. Of course, when I show up its a different story, yet again. When I get there, its not done yet after the temporary tags are already expired and I was told over the phone it was ready. Im told that I have to drive to the Auto Action on 19 and Broadway to get them and it costs $105 after being told over the phone it would only be $70. On top of that, its cash only which I wasnt informed of that either. At this point, I was getting sick and tired of getting the runaround every time I needed something, always getting told different stuff from different people, and Auto Actions employees always being rude to me. So, I got a different car elsewhere. When I go to return the car, they refuse to take it back because apparently things have changed. So, I come back again. All the manager is doing is arguing with us the whole time. He tells us there is no such thing as a lemon law and you a buy a car and it breaks down the next day oh well too bad you still have to pay for it anyways. He also tells me I’m going to get sued and my credit is going to be bad now and my wages will get garnished until they get what I agreed to pay. I thought the law on contracts was when you return the merchandise you’re purchasing that you no longer have to pay them anything. I mean why continue paying for something you don’t have. They never even appologized to me for my troubles. It seems like all they want is their money no matter who gets screwed in the process. Either way, I’m calling a lawyer and the better business bureau on them.
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