My Springtime HVAC exam in April revealed the demand for a potentially falling short system part. Grateful for the solution plan, I was informed that the component would certainly be purchased and also mounted at no charge. I received a telephone call last week that the part had actually gotten here that the installation required to be scheduled, I picked this previous Saturday.

I was provided an arrival time after 12 midday. When continuing the arrival home window, the scheduler stated that she can not tighten the arrival time, however that the professionals avoid up until their work is finished, which can be as late as 9pm. I was also informed that the service technician would certainly call before his arrival.

So, with a potential arrival home window of between 12 and also 9, which was troublesome, I rescheduled my Saturday and puttered around your house expecting a call from the service technician. No telephone call. No service technician. No repair.

I want to think that my service is very important to the firm and that in this age of arrival home windows by solution business of 4 hours or less—- with a call-ahead—- I would at least receive the courtesy of a call that the professional was not going to arrive. Nine hours thrown away, and also the capacity of currently needing to take a time off from work. Bad, BGE House. Bad

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