Biomechanix Physical Therapy

I went to this place for a month for a hand injury. The treatment and staff were great I can’t say otherwise. I my doctor recommended I continue treatment for another month and the front desk ladies called me to schedule appt. I was woken up and was half asleep and asked if they would call back at 1:30. I knew I’d probably go back to sleep and forget hey called. The lady or young girl tells me I have to call them back to schedule the appt. I asked again that I would appreciate if she’s called me back and she proceeds to tell me “if I don’t call back, you need to call back to schedule it”. Her tone of voice was condescending and it woke me right up. I’d already been dealing with doctors and this treatment center losing paperwork etc. I was frustrated. The girl then tells me that it’s their policy that customers have to call back to schedule appts if they don’t do it the first time they call. I’m a paying customer “insurance” paying a pretty penny to this place. I just think that it’s sad this girl made the whole company look bad the way she responded and spoke to me. I called and spoke to a manager and hope she took care of the issue with the attitude. I decided to take my business to another treatment center after this experience because I demand respect from place where I choose to do business

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