Had to share my review because I see so many positive reviews, and yet some similar to mine and I feel that potential patients should beware. I have been going to Bridgeport Family Dental since I was about 6 years old, so have been a patient for about 18 years. Yes, 18 years, which is longer than any of the doctors, assistants or front desk staffers at this dental center, I believe.
My entire family went to Bridgeport Family Dental up until recently, due to insurance issues. We recommended our family and friends whenever they needed a referral and traveled from the far southeast side of Chicago to Bridgeport because we all loved the services we received, and that was never an issue. I wish that my rating didn’t account for the friendly dentists and the friendly assistants that always help with routine cleanings. I have had nothing but positive experiences with them and really wish this situation didn’t turn out the way it did.
I recently was moving out of state and wanted to schedule a routine cleaning and called one month in advance, but was told they could not accommodate an appointment before my departure date. I thought a month’s notice would be sufficient time, but I guess not. Unfortunately, this was not my first time with such a problem. In the last couple of years it seems that appointments are very hard to make for the dentist when issues are pressing.
I understand that dentists are human and deserve vacations, so I don’t have an issue with that, but how can a dental office run without sufficient coverage? That was my first complaint. Thankfully I never had any major issues, but if I can’t even get a routine cleaning with a month’s notice, I cannot imagine how long it would take for them to remedy a larger issue.
My main reason for the poor review is the front desk staff. It seems that they are unknowledgeable on communication. As I mentioned, I had called to schedule an appointment and was simply told nothing was available. The next time I called and requested another appointment, a month later, I was told that as of January 1st, my insurance was no longer accepted at the dentist’s office.
That’s fine – however, where was the communication when I called a month in advance? The desk staff seems to not have any manners and doesn’t care how long you’ve been a patient or that you are no longer covered by your insurance, offering no solutions or apologies and leaving people in last minute binds. I felt very disrespected and even wrote them a letter, which never received a response. I just feel that there are so many dentists in Chicago and although the dentists themselves are good, dealing with the front desk and setting up appointments isn’t even worth the hassle.