Campbell Ford Niles, MI

Campbell Ford Niles, MI Campbell Ford has had my car for 6 months and I have been paying for it!! Niles Michigan!!. This is kind of a long story so I will try to make this short… I lease a 2018 Ford Focus from Campbell Ford in Niles MI, I was in a small accident back in March 2013. I swerved to miss a deer and hit a curb. There was 2800 dollars worth of damage done. The next day I had my insurance go out and look at it. They wrote up a 25 page summary of what was supposed to be done. After a few weeks campbell called us up and said it was done when we picked it up it was making all kinds got grinding noises , come to find out they had put the rims from that accident and a bald tire ( that was not on the car before the accident) on our car and told us it was fixed! That was the time they said it was fixed. Since then we has gone back 21 times and each time they told us it was fixed.. And each time we leave extreamly disappointed and stressed and Frustrated. The thing that makes this worse is the customer service we receive at the service center. the manager there is so disrespectful and rude! He is always rude when we go in there and he never seams to care about how this experience has affected us. They have had my car for over 5 months and it should have been fixed the first time! They keep giving us rentals that are 3 to 8 year older than mine. And I am still making the monthly 300 dollar payment for a car I am not driving. Another thing that I hate about this is we have tried to talk to the owner of Campbell ford. And everytime we ask he is either out of the country or busy, which make us feel like he just does not care about his customers! I had a service canter member call me yesterday 8/5/13 and tell me it was done.. I show up today and the guy tells me it’s gonna be another 2 weeks. He didn’t even bother to call me and tell me that I had to find out after I drive all the way over there! once again they lie and tell me it’s fixed. It is just one thing after another with these people! I really need legal help! I want out of this experience andwant out of this car! Someone please help me! I am tired of being ripped of my these liars! P.s this is not even the whole story!

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