RUN, do not walk, away from this practice. It’s the Comcast of doctor’s offices – easily the most poorly managed practice I’ve ever experienced. Ever. Parents and their children are treated like cattle. You have to wait at least 15 minutes just to speak to a human being (the machine actually tells you “There are X number of parents ahead of you.”) Once you finally make it to a receptionist, they are beyond rude, unprofessional and unhelpful.
In spite of the large number of doctors and NPs on staff, you have to schedule wellness appointments 2+ months in advance. There is no process or desire to accommodate parents who may need to get in sooner. Sick appointments are equally inconvenient – you have a choice between waiting several days to be seen, or waiting in line for hours if you want same-day. The staff are miserable and downright mean.
No one seems to know how to smile, which makes one wonder why they would choose a pediatric practice as their place of work. The doctors seem fine but it’s just about impossible to see the same doctor consistently, which makes it difficult to have consistent care for your young one. I am moving our family away from this practice and wish someone had warned me about it before we joined. If you’re considering this as your pediatrician – RUN! There are a lot of other pediatrician offices in DC.