Cocoon Urban Day Spa


So, the girl at the front register decided that the original service that was booked was not identical to the treatment on the site…

Let’s take a look at the facial services in question:
“Voucher for O2 Blast + Dermaplanning + Peel” VS. “O2 Facial + Dermaplanning + Peel”

Felt extremely overcharged, ripped-off paying an additional $114 – I am sad I had to argue with the girl at the front the difference between the service Oxygen “blast” in contrast with the Oxygen “facial”. The groupon stated it was an “Oxygen blast”. I am extremely disappointed that I had to pay on top of the voucher. This verbage is something we should not have to read on closer inspection, I find it confusing and not worthy of going back.

As far as Cocoon Urban location in SOMA… I am never going back to this office again as long as the girl at the front register cannot respect the services offered in-person; that were confirmed online. She also argued with me on what a “deposit” was when you confirm a booking. Why would anyone use a deposit as a credit. Make sure you mention the groupon upfront or the girl making the transaction will make sure to rip you off. I have never WASTED SO MUCH TIME ARGUING HOW TO HANDLE A DEPOSIT. WHY WOULD YOU CHARGE FOR A DEPOSIT!

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Cocoon Urban Day Spa is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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