I’m not even sure where to start … I have never written a review but cannot pass up this opportunity to warn everyone of the ridiculous service Complete Care Medicine provides! My husband and I have been going to this office for many years and about 5 years ago we brought our 2 foster children (who are now adopted ) in to see Trent. He was always nice and thorough and my boys felt comfortable with him. We were then introduced to Brittany who was also very good with our boys.
The last few times we’ve gone in we no longer see Trent or Brittany, we have random (not nice) people “helping us” (if you could call it that). It’s impossible to get an appointment, they are always late getting us in when we do have an appointment, and today I called and was informed that they no longer take our state insurance so if we want to continue to bring our boys there we have to pay out of pocket …. WHAT??? When did this happen and why weren’t we notified??? It’s a good thing one of my boys isn’t sick and in need of a doctor, not sure what I would have done in that case.
My youngest boy has a heart condition and a few years ago Brittany got him in for an echo then sent him to see a heart specialist. We received a call from that surgeon’s office saying he was going to need open heart surgery as soon as possible!!! The very next day the front office at Complete Care called and said the test results came back for my son and everything looked great with his heart – he’s in good shape! Turns out the doctors did not read the scans or reports sent over by the heart specialist.
Good thing we got the call from the surgeon first and got his surgery scheduled. This is serious business!!! Also a couple years ago I was very sick and so were my 2 boys – we sat in the waiting room for over an hour. They finally saw all of us and said they would send a prescription out and we could pick it up in about 30 minutes. We sat at our lovely Walmart waiting for the prescriptions to come through (my kids were so sick they were burning up and laying on the benches near the pharmacy) we tried calling the office and they were closed.
I ended up leaving a message on the emergency line and someone finally called me back and it turns out our prescriptions were sent to a WALGREENS in PRESCOTT!!! I have more awesome stories to tell but I’m sure this will give you an idea of the type of service you will receive. STAY AWAY!!! My husband and I stopped going to Complete Care awhile ago but can’t seem to find a doctor that will take my boys.
I’m not sure what I’m going to do…it’s hard enough to find a doctor’s office that takes state insurance let alone someone who can help my son with his heart issues (he has since had 2 open heart surgeries and we are waiting to get his 3rd surgery scheduled to replace a leaking valve). If anyone is reading this and can help me out in any way I would greatly appreciate it! We live on Ironwood and Ocotillo so the closer to that area the better.