I purchased 6 embryos from Fairfax Bank last and 3 didn’t developed, used 2 for my first Fet, which failed; my doctor informed me that there was fragmentation and the quality of the eggs were poor. My doctor suggested I request for a replacement and that he will send his report to them as well. He never sent his report, only the technician in the lab sent their report.
I contacted my coordinator, Melanie and was told that they will have to review my case; according to their policy, they met their requirement since the embryos developed and i couldn’t get a replacement. My second doctor told me prior to my second Fet attempt that the quality was poor and the results will be negative. I contacted Fairfax and spoke with a manager, Holly and informed her of my second failed Fet.
I was told to have the doctor send his report and she notify Melanie about my concerns. The review happened before my doctor had a chance to send in his report and I was told by Melanie, that they were just going to use the lab report from the first office and that it didn’t matter if he sent his report. I spent too much money and thought that since both doctors told me that the quality was poor, Fairfax Bank would of helped with an replacement, instead, I was told I could get a $2,000 discount. I wasted my time and money with my first doctor and getting embryos from this bank!!