Pass on Floors On 14th the worst experience I’ve had, personally and also as a designer, with a product distributor in my 7+ year career. The negligence through which they handled us as clients, our job, obtaining the floors and delivery has been absolutely aggravating and disturbing. Overall it’s cost us additional countless dollars as well as a month hold-up in our job!
A lot of horrible points in the process, however here was my experience:
— They came out as well as determining our floorings, some guy that was really unprofessional as well as careless pertained to offer us an estimate, this returned to attack us since they didn’t determine appropriately as well as we ended up running out of flooring fifty percent means via the project
— They stated it would certainly be 2 weeks to enact we picked out, penalty. The DAY PRIOR TO they were to arrive I contacted us to ask about delivery information and it wound up they never put the order for the floors
— On top of that they could not get the floors from the United States so they had to ship them from Germany
— Over the next 2 weeks I essentially invested 30+ hrs on the phone trying to connect Floors on 14th with the vendor in Germany because they were also careless to comply with up and also try to enact
— Upon shipment, they didn’t send any person to dump the truck, so we needed to lug 40+ boxes in ourselves despite the fact that we paid for delivery
— The legend proceeds as we had to quit our renovation project while we currently await more floors since Floors on 14th mis-measured
All in all awful customer service, lack of care to in fact obtain the product we purchased and also undoubtedly poor communication/logistics based on various other evaluations.
I’m impressed this location is in business, I will do my ideal to be vocal about their horrible handling of standard organisation abilities.