I am extremely rarely inclined to leave such a horrible review concerning JCPenney Optical due to the fact that it takes a whole lot. I reserve such strong responses for areas that really deserve it. I made the blunder of assuming that I would relocate my service to this place since I live close adequate to it and likewise since I figured that it would certainly behave to pick up calls. I did the tests, got a new set of glasses and also got my prescription for both glasses and calls.
I got my glasses and believed every thing was going fine. I called them asking to purchase contacts for choice up. They had my data so they had my prescription. Each time, the person who handled my call would take down my info but would certainly after that tell me they were as well busy and assure to call me back and put in my order then. I never listened to back. I called when a week for 5 weeks right. Each and every single time, the individual that responded was super wonderful as well as regretful.
I’ve worked in the service market in the past so I attempted to be really great. If they weren’t the ones that had actually dealt me shitty customer care, I wasn’t going to go off. I never ever did get my calls ordering. Instead, I got a slip of paper in the mail with a handwritten contact lens prescription a month later on. No note was included. I needed to purchase from a various optical place.
One more problem I have actually been having is that my glasses have actually been sliding down my face. Not a large offer. I should be able to bring them in right? I did order them from JCPenney after all. I believe the entire procedure needs to take no more than 10 minutes to make such a slight adjustment. I have been in on 4 separate celebrations on a trip to the mall.
Two times there was no person there and no indicators anywhere as to where any person was (absolutely nothing to note that they will be back in thirty minutes or whatever) as well as the other 2 times I was welcomed with an absurd customer care (or do not have thereof). The very first time I went, there were two staff members there and also one claimed they would certainly reach me in a sec. I proceeded to wait for 15 mins before I ultimately left. Among them had a tendency to some paper job as well as an additional one complied with an additional client around that was just silently picking framework.
In the other circumstances they really had some there, the individual eyed me as well as my glasses in my hands and also rolled his eyes at me. I had actually not opened my mouth or stated a word. I figured he could not possibly have done that on purpose so I simply stood there waiting on my turn (as he was with a consumer back then) or for him to state something like “I’ll be with you in simply a sec” or “Can you please come back in 5 minutes? I can help you then.” I represented an additional 5 mins waiting for him to locate a great time to break from his present consumer. He never ever made time.
I attempted to do the respectful thing of saying “hi, excuse me?” which I was going to adhere to with, “Is there a far better time for me to find back? I simply intended to get my glasses that I got from right here adjusted.” You recognize what he did? He just talked louder over my voice as if attempting not to hear me. Even the consumer he was with checked out me apologetically. I was shocked by these actions. I had actually been patient. Are you freaking kidding me?
I liked the eye physician who I saw for my eye exam whose name I sadly can not bear in mind. I expect that’s what the necessary 1 (instead of 0) stars is for. Otherwise, their antiquated procedure (they had no documents of me having actually called them to position an order for contacts) as well as lack of client service will certainly for life have me guiding individuals far from right here.
I kept trying to give them chances and also to have persistence however I wasted excessive time. I take place to like several of the products as well as several of the solutions they contend JCPenney. Regrettably, this kind of customer support is symptomatic of why the business is stopping working. It makes me intend to not also go anywhere else in the store for worry of needing to manage such dreadful service.Never once again. Don’t squander your time.