I hired Dan Rosen for a personal injury matter as I read he has many years experience in the industry. Right off the bat, I had a hard time getting ahold of the attorney, himself. The ratio of inbound call to response was about 3:1. That means for legal advice, I would have to call or email an average of three different times before his paralegal would even get back to me. At one point, I urgently needed counsel, but their office didn’t respond for over a week. Frustrated with the vague answers his gate keepers kept giving me, I demanded to speak to Dan Rosen, himself. The front desk once again passed me to their paralegal who ended up “sending out an urgent message to Dan.” He never actually responded to me that day. Actually, he NEVER got back to me on the issue.
I can’t tell if it’s case overload, incompetence, or just a lack of care. Working with Rosen’s office gave me the feeling that I was constantly having to chase down my own lawyer. How does that make sense when he’d be the one profiting from my case? His office made matters more difficult and further obfuscated options when all I wanted were simple answers. The additional exertion and confusion added a tremendous amount of insult to my injury – so much so, that I fired his office from working on my case. When you hire someone, there’s an expectation set that they will work for you and be your advocate. I just wish I had a review like this to warn me in the first place.