Lerma Holly

I have been a patient at this facility and I have been happy with their services. I referred my ex-wife to Holly and she and I are now disappointed with Missy their office manager. My ex went in for extensive and expensive work and was told by Missy’s assistant, in writing, that she could make three payments on the $12,000 procedure while we waited two weeks for porcelain crowns to come in.

After filing off all my ex’s front teeth Missy asked her how she would be paying the bill while we waited for the crowns to come in. After making the first payment on the spot my ex told her she would have to discuss with me regarding how we would make the additional two payments. Aware of the three payment agreement Missy started sending invoices to my ex.

We responded by telling Missy we would pay the balance when we came in to have the procedure done. Missy then demanded payment immediately. We then sent a check for full payment. When I complained to Missy about her disregarding her company’s offer to let us pay in three payments she denied that my ex was even offered a three payment plan.

She then called my ex and said “how dare you have Matt call me!” ” you should have given me a heads up” “my assistant did not have the authority to offer you three payments”. Additionally she said “we would not tolerate someone making payments on car repairs” (We own a collision repair facility) however we gladly let customers make any payments they want as long as payment is made when repairs are completed.

Missy was aggressive and rude to my ex who is now afraid to go back into the office for the procedure. This is not customer service. Missy’s behavior and attitude were unacceptable to us and I cannot recommend this dentist office because of this.

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