Lux Claws Review

I placed an order for 5 sets of nails on November 29, 2019 during the black Friday sale. When I reached out to check on my order on 12/21/19 and 1/4/20 Celisse finally responded on 1/4/20 and said “Hi love! Processing time is a minimum of estimated 6 weeks + with this being a holiday order( meaning received during the Black Friday cyber Monday event) it is certainly the full 6 weeks plus time frame. My end of November orders will start shipment this upcoming week.” I’ve followed up multiple times since then via email and Instagram with no response besides the auto emails saying she’ll respond within 48 hours, which she never does. She made her Instagram page have limited comments so you can’t even ask about your order. At this point it’s been 3 full months but according to her my order should’ve shipped the week of January 4. I’ve received no order, no response, no tracking number nothing. If you can’t handle the business of offering a sale knowing you’re the only one who makes the nails maybe you shouldn’t be in business. I guess I’ll have to take the loss on this one. I’ll stick to ordering my nails from Etsy.

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