I would want to give this place a 0 star but this is not an option, just like dealing with the service and staffs.
There is always a long wait, for phone calls, appointments, as well as rooms and doctors. For a wellness check up we stayed more than hours for the student, then a physician and then the real qualify doctor to come see my little one.
What made me really come here to rate them is days ago I walked in to get my son’s physical wellness form to be filled for his school, I paid rush fee for hours service. I was promised to be called to pick up the form. 3 days later I was not called, so I called back and have a guy Derick answer, and while I was on the phone he made completed unrelated conversation with his colleague or patient parents, and put me on hold for minutes to look for the form, which he never came back to me and have another lady pick me back up.
From then I was promised a callback in minute cause they can’t locate my form. I waited 20 more minutes and no call back, I called again and got picked up and hung up right the way. I waited 10 more minutes To call again Derick picked up again and explain to me that my form was no where to be found, and the person handling it was not in yet.
He explained that he doesn’t know why I was not called because the form was filled the same day I turned in and no one was care enough to call me. He had me wait for the person to come Into work at and it is I have not heard back. It is my last time here with them and I hope all of you, if you have a choice, don’t pick this place. Irresponsible and horrible!