I called the office to forward my x-ray results for review. The person who answered the phone told me it would take the doctor a few days to review my results!? I can read the results in 5 seconds that say “negative” but it will take her a few days. I was also told I needed to make an appointment… For????? No, I’m not going to. She didn’t even take time to pull up my chart. She assumed I was calling to see a PCP even after I explained the reason…

I explained I was in the hospital for my pre-existing disease and in order to start this intense treatment I need Hebou to review my z-ray results and communicate that my respiratory system is strong enough to withstand other medications. That’s all. Besides, my appointment with Hebou was months ago and that was the plan. After going back and fourth with this person on the phone, she simply said she would update my chart.

Now we’re going on the second day and no response. This practice is pathetic. I’ve never experienced a worse professional practice than this one and it’s sad because I don’t even think negatively about the doctors. It’s sad that they have staff that is ruining their practice and nothing has changed between my first visit and call. Now I feel stuck because I’m in intense pain and my other doctors are waiting for their slow ass response. Shame on this practice. Either revamp your customer service or close the doors.

Share Review:
Yes it is. Based on the user review published on, it is strongly advised to avoid MetroHealth in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from MetroHealth. Lack of accountability is a major factor in determining trust.
Because unlike, other websites get paid to remove negative reviews and replace them with fake positive ones.
MetroHealth is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews.
The above review and comments against MetroHealth were submitted by user(s) and have been published as-is. does not edit, alter or remove content published by it’s users. There’s no amount of money a business can pay to manipulate their reviews or complaints and will NOT entertain any request to remove the review on MetroHealth at any cost whatsoever.