I would encourage others to use another urology practice. I was recently diagnosed with kidney stones and was encouraged by my general practitioner to go to a urologist. I recently moved to the community where I now live, so I had no knowledge of urologists in the area. I chose Mid-Atlantic Urology and Dr. Murdoch because he is covered by my insurance. I scheduled my initial appointment.
I arrived at the office and waited more than an hour before I was called back to an exam room. My appointment was an afternoon appointment, so I thought maybe they had just gotten behind in seeing patients. I was finally called back to an exam room where I waited nearly another hour. When I finally saw the doctor, he explained he was dealing with a discrepancy on his credit card and that is the reason he was late seeing me. After the appointment, I went for an x-ray as Dr. Murdoch recommended. Once the x-ray was taken, I scheduled my follow-up appointment with Dr. Murdoch to review the x-ray. This time, I made the appointment for first thing in the morning, so as to avoid the wait.
That did not make any difference. I, once again, waited for over an hour in the waiting room. I eventually went to the staff person as the registration desk and asked if there was an estimate as to when I would see the doctor since I needed to return to work and had already waited over an hour. The office staff person with whom I spoke, would not even make eye contact with me. She simply said, “You will just need to wait until your name is called. The doctors are very busy.” At that point, I explained I was leaving and asked for the appointment to be deleted. She responded with, “Done.” No apologize, no goodbye.
Since that time, I have seen another urologist…Dr. Kasey Morrison with Adventist Medical Group. I will never go back to Mid-Atlantic Urology. Dr. Kasey’s office is very friendly and extremely professional. I only waited fifteen minutes to be seen by him, and he took his time talking with me through my option. The difference between Dr. Morrison and Dr. Murdoch was the difference between night and day. The difference between the friendliness and professionalism of the office staff could not be more evident as well. Do yourself a favor, and choose another urologist.