Another email: [email protected] Scammers told her that her IP address had been compromised and for $800+, they would put security software for 1 yr. They gave her an acct #. She lost $300 that was charged to her "old" Visa card (she thought they had fixed her laptop). She found the ph# on the frozen screen which is how she found to call them. They called a 2nd time and a week later to "refund the $300 because the federal gov’t disallowed their warranty for the type of service they had provided her".They told her to call them monthly for them "to clean her laptop". The scammers showed on the screen a Chase acct showing "transfer complete" for the $300 (however it appeared to be $3000) and actually showed her own personal Chase checking/savings acct.The Mineola TX police came to her home and took pictures of the screens that the scammers saw.