Contacted QPServices after receiving a mailer for assistance under HARP. I went through their application process and was informed we hadbeen accepted, they would get our payment down through a government assisted loan reduction, not a refi. I was told that to start theprocess, we would have to pay them $3,405 in three monthly installments. Unfortunately, I made one payment before I realized it was notcredible. I contacted my assigned counselor, Princess Butista and her manager Sandy Rodriguez. I informed them that I was not comfortablewith the ongoing process and wished to withdraw my application. They sent me a disenrollment letter and an application for refund of the fee.I called them repeatedly through December 2019 and January 2020, leaving messages without response. Today, 2-3-2020, I called and askedfor someone in accounting, I was transferred to A girl unidentified, who didn’t work there. I called back and was transferred to Dani, told herwhy I was calling and she said they would not return my money and hung up.