REHAB Hospital of the Pacific

I have been experiencing back pain for the past year so my PCP referred me to this clinic. I setup up an evaluation and was paired with Jason. At first he seemed nice and professional; he made me do various stretches and exercises and told me it’s possible I have a herniated disc in my lower back area. I was told “I would be contacted in the next week or so to set up future appointments”.

After 2 weeks of not getting back to me, I called and left a voice mail wondering if I could set up the next appointment to start therapy soon since my back pain was getting worse. I waited another week and called again and finally got ahold of someone. They told me that Jason was actually leaving in a month so I would need to be set up with a different therapist to continue therapy but they could schedule me in for my next appointment?? I figured it’d be best to just find another clinic and not deal with these people.

I waited 3 weeks, and had to call multiple times to get ahold of someone, just to be told that my therapist I did the evaluation with was leaving but they can schedule me with a new one whenever!? If I didn’t make the effort to call them they probably never would’ve gotten back to me. This was a very unprofessional experience and I wouldn’t recommend this clinic to anyone.

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