I DESPISE THESE PEOPLE!
Prepaid legal is supposed to be a helpful source, but Colorado uses “Riggs Abney Blah blah” as the law-firm & Coloradans with PPL are stuck with Riggs Abney.
When you sign up with PPL, you pay dearly for them to provide you with legal services of all kinds & if the issue is serious, then you are SUPPOSED to get a discount on retaining a lawyer for court, etc.
What a JOKE it is!!!!
I can’t begin to describe the nightmare they put us through! We tried using them for at least 12 different issues (small cases! We were assured that Riggs Abney would help us since we WERE paying for their services.) But we never got help. EVER! All but ONE lawyer (Jerri Hill) who contacted us back was rude & did not offer any help whatsoever. Jerri was friendly & did actually spend a little time reviewing my info, but she still ended up not offering me any solutions & this case too was swept under the carpet, leaving me high & dry!
The advice the so-called experts gave us for our 11 other issues was a joke! I could have spent 10 minutes doing research online to find out the answers they gave me. One young lawyer even had ME tell HIM what to do, it was all ridiculous!
Every time we had just a simple question, it was a nightmare trying to get through to anyone & half the time they never returned our calls as promised. We were told that we’d have to pay hundreds more, or even thousands more, for any further help. We were constantly instructed to do our own research because they were too busy or it didn’t fall into THEIR personal department or expertise. Then WHY didn’t they assign us a lawyer that was in that “department”??? WHY? I don’t know, I asked, but they never returned my calls!
One lawyer, was the worst. I forget his name, (probably blocked it out of my mind!) He was such a JERK, (he was our lawyer on 4 different cases) & he did not WANT to help us at all. I couldn’t believe how rude & flippant he was with us, his clients! Both my husband & I had to talk to him several times & he was the raunchiest person I’ve ever talked to on the phone! He begrudgingly agreed to write 1 legal letter for us, to a business that screwed us over royally. (PPL assigned law-firms are obligated to write up to 3 letters a year for their clients, that’s part of the services you pay for.) But his letter didn’t come to us first for approval, (as it was supposed to.) He wrote it up with maybe half the info needed & it basically told this business they should call us! He didn’t even run this letter by us, we got a copy of it AFTER it was already sent out. WHAT??? That was NOT what he was supposed to write! It wasn’t even what he told us would be in the letter. Not at all! We were baffled why he thought it was okay to do this! IF he asked us if it should be sent as is, we would have told him NO WAY! We want a REAL letter sent to them by a REAL lawyer telling them exactly what they were SUPPOSED TO HAVE SAID!
Instead of following up on this legal letter, the con business laughed at it, literally!!! It was case closed & we lost out of THOUSANDS of dollars, thanks to this ridiculous lawyer at Riggs Abney!
I complained to Riggs Abney about him specifically & how he actually made things worse in that situation! I complained & complained & complained & I was promised & promised & promised that it would be taken care of. It wasn’t. Riggs Abney never did anything about this lawyer or our complaints.
I’ll never use prepaid legal again, but its Riggs Abney that cost us so much money & time, & caused us so much hassle & heartache, & I will spend the rest of my life telling everyone I can, to AVOID RIGGS ABNEY like the plague!