I rarely write reviews, either good or bad ones, but that’s a matter that needs to be shared with others looking for laser treatment.
I had a 3.5 year scar, light pink, that I was tired of and wanted to see removed for good. I came to Dr Mosser’s office when his previous nurse was still there. We agreed on a BBL treatment. I ended up being abroad for work for months, and when I came back for the procedure a new nurse was there. My experience:
1. She initially charged my card $900 for a $175 procedure. Why? Because she didn’t know what I was there for. She also didn’t ask.
2. After the procedure, she told me I should experience sunburn feeling and look in the area for a week. It turned out to be much, much worse than that. Remember that nasty scab you got when you fell flat from your bike with your face on the street? That’s more like it. And it lasted for at least 3 weeks.
3. I emailed the nurse multiple times, with pictures. I showed the area to a physician friend and they were shocked. The nurse simply told me to come back for a “complimentary” micro pen treatment to remove the scar of the scar caused by the BBL.
4. I came for the procedure and again the nurse had no idea who I was or took the time to read my profile, she thought my scar was 3 months old and the cause of the scar was a silicon implant (?!?) The treatment was not complimentary as she had said it would be. $150 is not a big deal, but that reinforced, to me, the lack of care.
She told me I should see improvements in a week. 5. One week in, and the scar still looks much worse than before, now it’s brownish and the skin around it is thin, like a healing from a bad burn.
I emailed the nurse again, with another picture this week, asking for a treatment alternative, and this time haven’t heard back. Instead, I got a call from their receptionist telling me she was getting back to me on my request to see Dr Mosser. I never asked to have a consultation with Dr Mosser. But she didn’t know anything and was just returning a call I didn’t make. Blissfully oblivious like the others I interacted with there.
Now I am looking for another clinic to solve the problem, with a worse scar than before.
In sum, considering their laser services, which is what I can speak to, I absolutely DO NOT recommend them.
UPDATE: After I posted this review, I was contacted by the office’s customer relations manager. She offered to refund my fees, and I received a check in the mail a week later. Dr Mosser also emailed me this week informing me he was working on solving the service experience problems I have mentioned here.
For my scar, it has seen very little improvement in the damaged area. Last week I started treating it with a dermatologist specialized in burns.