Scammer has an Amazon web page. They have a forged ‘Return and Refund’ system operating out of a fake warehouse in Portland, OR here: 1812 N Columbia Blvd Suite C15-523163 Portland Oregon 97217 http://www.google.com/maps/place/1812+N+Columbia+Blvd,+Portland,+ORfirstname.lastname@example.org…⇄ />They provide a pre printed, pre addressed RMA and shipping return label that is barcoded. It is scanned at the Post Office during the return process. The item then gets sent to their ‘fake warehouse,’ and left there forever. The fake warehouse is: SDJ Sports Customer Returns1812 N Columbia BlvdSuite C15-523163Portland, Oregon – 97217Phone: 01487 830402The scammer company then refuses any and all returns to all Amazon customers, saying "they cannot find any tracking info that they ever got the item back" – because it is sitting in a pile with thousands of other returned boxes collecting dust at the fake warehouse. (they, the scam company, are in the United Kingdom, not Portland).You will have to fight them tooth and nail and get the attorney general and police involved, to force them to refund your money. Do not do business with them in any circumstance.