Snowball Software Solutions called and said they were representing Microsoft. They told me that Microsoft alerted them that my computer had a virus and needed cleaned up. I allowed the company to remote access into my computer. They called back again last week and said the update didn’t go through and that they needed access again. I told them no, I would not allow them access back on because the last time they were on my computer they made it more slow than what it was. The gentleman on the phone became irritated and threatened me. He told me that if I didn’t let him on my computer he could ruin it so that it never works again. I hung up and he has not called back since, which was last week. They charged my credit card twice, one for $99 and another for $200. My credit card closed my account and are reversing the charges so I will not be responsible.