We had issues with this company too. I placed an order on Jan. 20. The web site said it would be 10 to 14 days. I never received a shipping notice. I followed up by email through their contact page as that is the only way you can reach them. They said my order had been lost in shipping. Subsequently, they told me my order had mistakenly been cancelled and would send another one. Approaching 4 weeks I told them to just cancel my order and refund my money. They said they could not because my second order had merged with my first order that was lost. It took a month for the lights to arrive. They shipped from China; which is interesting because their web page says they are founded and operated in the US. Anyway, we had the lights up for 9 days before they malfunctioned. I have sent another message, but am not hopeful they will make it right. We’ll see. If you’re interested in LED strip lights, order from Amazon. At least they are easy to contact and work with for issues that may arise.