I received a random call from Student Loan Resource Center (SLRC) letting me know that they work to help students that have loans apply for forgiveness or reduced payment and complete a loan consolidation with "Navient" Federal Student Loans Department on their behalf. I was contacted by Christy Ottis from the processing department who asked me to go ahead and enroll at [email protected] Then they sent me an email to provide certain personal information about my Navient loan in order to update and monitor my student loan application. I asked if it would be necessary to go through all this process, in my case they said yes they will work with Navient (Federal Student Loan Dept) to process my application and revert back to me as soon as the process is completed and provide my new payment plan. I was told that I would be saving over 1/3 over the life time of my student loans. Basically, Christy mentioned that after making a total of 240 consecutive payments (20 years) then the remainder of my loan will be forgiven. It turns out after I gave SLRC three payments of 356.33 for three month (1,068.99 in total) for the service fee. Since then, I am unable to reach then again. I do have a lower monthly payment with Navient but the life time of the loan is longer and after doing the calculations with Christy Ottis I will be spending less over the lifetime of the loan! I have called SLRC several times to speak with someone about my account I kept getting a busy tone and never receive a call back. Any email sent recently is getting rejected: mx.google.com rejected your message to the following email addresses: Diyana Foster ([email protected]) There’s a problem with the recipient’s mailbox. Please try resending your message. If the problem continues, please contact your email admin.