Summit Internal Medicine

Most unprofessional and rude experience ever. I want to be clear that I am talking about Dr. David Wynne and not Dr. Gabriel Hester who actually no longer practices at this location (hmm wonder why that is). Before I tell you about my experience I would like for you to know that I am a registered pharmacist in the state of Alabama (Chandni Patel Woods, license #17856, can verify on Alabama board of pharmacy website) and my husband is a registered nurse in AL and NC(don’t know his license number off the top of my head). All that to say we are educated people and very professional. My husband who is only 25 years old has arthritis in his lower back due to previous concrete work for over 10 years. He uses about #30 Norco’s TOTAL every THREE to FOUR months. His last fill was Nov 16,2016. We just had an appt last week where he wanted to get refills on that and some nose sprays he had recently been put on from the allergist. He didn’t want to keep going to a specialist for refills on nose sprays when his PCP could just write them. He also suffers from chronic nausea (unknown causes–doctors are still trying to figure it out). So he’s also on zofran. I guess my husband has been seeing Dr. Hester at this office and not Dr. Wynne. He came in the room looking very irritated and flipped through some papers and immediately said that he couldn’t fill any of his prescriptions and that he would go to jail if he filled his norco. I’m just in shock and speechless because clearly I know the law on prescribing narcotics since I call doctors on a daily basis when someone is getting a combo of unsafe drugs and they are getting something like #180 opioids a month. He went on to talk badly of Dr. Hester and said that he would go to jail if he continued to do that. He NEVER once even asked WHY my husband was on pain meds or we would have told him about the arthritis. He didn’t offer any alternatives IF he couldn’t write the norcos. No muscle relaxers, nothing. No “have you tried this?” He got more irritated when he saw that he was taking zofran every month (non control) and asked why he had chronic nausea. We’re thinking we don’t know that’s why we’re here. He then proceeded to say “well it’s not rocket science, if you’re nauseous it’s your stomach or something’s wrong up here (pointing to head).” He said he needed to get a CT scan —(for nausea? Hmm) he stated again that he couldn’t refill anything and left the room. On our way out, one of the nurses or his assistants ran up and demanded “Mr. Woods–we need you to pee in this cup for a urine drug screen”. We were confused. Why does he need a drug screen when he hasn’t had any controls in a while and he wasn’t even given any refills? My husband went ahead and did it because he felt he would look “more like a drug addict” to them if he didn’t. It has since come back clear. Overall the point of the story is that they literally treated us BOTH like we were drug addicts or selling drugs. It’s funny because we both as healthcare professionals deal with more on hands opioids than he ever has or will. He just prescribes. So no thank you we’re not drug addicts. Never going back there again. My husband was already hesitant about getting a new doctor after moving down here from NC since he loves his doctor there. I told him we had great doctors here and so there goes him listening to me ever again.

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