Called saying they were renewing my service and had debited my checking account. Explained I did not want the service, and they told me only way to stop was to be transferred to another department. After transferred, person said they would credit the 700 in two payments of 350.00 each. Instead of the payment of 350.00 they credited 3500.00. Explained I understood this was not my money and would go to the back and send them a check. NO, do not do that, they wanted me to purchase gift cards and scratch off the back and scan and email them, so I did and lost all my money. DO NOT EVERY TALK OR LISTEN TO ANY COMPUTER COMPANY THAT OFFERS TO ASSIST YOU. THIS COMPANY DOES NOT WORK FOR MICROSOFT OR ANYONE ELSE. IF THIS HAPPENS TO YOU, GO DIRECTLY TO YOUR BANK AND HAVE THEM HELP YOU.