I ordered a Sweat & Glow blanket on January 31, 2020. I never received an order confirmation. So, I emailed and FB chatted them. No one ever responded to FB chat. I received one response to my many emails asking where my order was. The response was from someone asking me what my order number was. I told them I didn’t know my order number because it never popped up on the screen, nor did I receive an email. They did take the money from my credit card. I have tried numerous times to get these people to respond, but radio silence. I am going to reverse the charge on my credit card.