I first contacted this company about two years ago when my desktop computer was having issues. They said that my computer had virus issues and for $250 they could resolve those issues and install virus protection which I did not have. The computer was fine for about 10 months, then it crashed again. I called the tech support number. They logged into my computer and told me it had been hacked and that I needed better protection. They put some Walmart ad on the screen showing a price of around $2,000 and said I could buy the software protection from them instead of Walmart and that it would be a lifetime protection as opposed to two years with Walmart. Unfortunately, I believed them and purchased this supposed protection from them for around $2,000. They did provide some tech support here and there, but about a month ago, the computer completely crashed so I called them. Then they told me I needed internet protection, showed me the same Walmart ad, and tried to sell me another $2,000 supposed protection software. I hung up on them. They were logged in at the time and so they proceeded to completely shut down the computer. I had to buy a new one. I described what had happened to the Geek Squad at Best Buy, and they confirmed that I had most likely been scammed.