I ordered a smartphone from their store on eBay. By the next day, I asked if they printed out the shipping label and if they sent it out. They said they did. The tracking number said it was heading out to the USPS facility. A few days went by, and I decided to call them and see if they really had shipped it. The guy on the phone was an upstanding guy and he said that it had shipped, and resent the tracking number. He sounded trustworthy.A week had gone by, and the tracking still had not budged. A few days before its arrival, I asked them about it again, and they said they would expedite another item and they had it ready for me. The arrival date came, and, no package, or even the second phone.On eBay, I opened up a case stating that I did not receive my item.I also left feedback saying that the tracking number didn’t work and that I never received the phone. The person who gave negative feedback before me said pretty much the exact same thing and mentioned them as a scammer. Preownedcellscorp404 immediately sent me a feedback request for me to change my feedback, even though it was legitimate and completely accurate.One of the messages they sent caught me really off-guard. It said, "Im very sure we sent out 6s Plus but you have returned a 6s, but where is the phone I sent to you?" It caught me off-guard because I received an iPhone 6s from a different seller, and I am pretty sure they do not know each other. It was weird because this was true, but the transaction did not happen with preownedcellscorp404.A few hours after I opened the eBay missing item case, I went back online after my errands to check to see if preownedcellscorp404 has responded to my messages. All of my recent messages with this seller have been deleted, my feedback has been deleted, and someone closed my eBay case, pretending to be me as they responded with this:"I confirm that I received the item, thanks for allowing local pickup or driving the item down and sorry once more I left the wrong feedback. The item is nice if you receive more let me know I will buy more. and sorry about leaving negative feedback. Next time let me know in advance. And sorry once again"I was so shocked. I couldn’t believe it. Closing the case means I cannot open it again on Ebay. Someone from The Phone Rush hacked into my account somehow and was so desperate to clear their name and scam me. Local pickup? They are in Georgia, and I am many states over.I looked through my emails to see if they have somehow sent me an email and used a phishing scam on me. I tried to look at their thephonerush.com site to see if it had a phishing on it, and it did. I scanned it with virustotal.com. I couldn’t think of how just visiting their site once could cause them to receive my eBay password since I didn’t log into anything.I contacted eBay as soon as I could (in the evening). I was shaken and upset. I talked to some representatives and they said they could have the claim reopened for me. Someone else told me they didn’t really know how my account could have been hacked, and another representative told me that my account was compromised last year. Someone else also told me to contact my bank, so that I could receive the money back.I contacted them the next day since I still saw that the claim was closed. The first representative I talked to was a man, who gave me information why my feedback was removed and it was because the seller requested it to be removed. I told them how the feedback I left was accurate, and how the seller hacked into my account. He forwarded me over to a lady who I believe I spoke with the day before. She said this needed further investigation and I mentioned how my account was hacked. She sent me over to another lady, who I also believe I spoke with the day before. She was over account security. I asked her to look for someone who may have hacked into my account from Georgia, but she couldn’t find anyone. She found something though but didn’t tell me, and marked and made note that my account has been compromised.One of the representatives read off to me all of the messages between me and the seller. Regardless if the seller deleted the messages in my account, they still show up in the eBay system.After that, I talked to someone else who told me that because my account has been compromised, they cannot help me obtain the refund from the seller.I looked in deeper from what one of the eBay representatives said about my account being compromised last year. On December 10th, 2017, there was an eBay data leak pertaining to eBay users, their accounts and passwords, along with what they had purchased. That was the only time that I can possibly think of for my information to be leaked out, and I put two-and-two together. I’ve only been on eBay since 2016, and within just 1 year of having my account, eBay exposes my information, a hacker receives my information, and eBay cannot help me retrieve my money back from this fraud.The next day I decided to message the seller with the same information that was posted to close my claim, and purposefully mention their fraud so that it can be saved in the eBay database. The seller plays the victim and tells me that I am trying to take advantage of them and that they are sorry that my account got hacked. They also said that I was changing my story after telling them my story and how my spouse and I are in school, and we are just barely getting by, and how this doesn’t help our situation. We mentioned reaching out to the police if they are not willing to refund the money that is rightfully ours because they never sent the item.I am now waiting on my bank case and I hope they will be able to help my spouse and I receive our refund.