I went onto the website to buy Euros through travel fx. I transferred the BRITISH pounds from my account via bank transfer to their designated account at Metro Bank and received confirmation of payment as well as of amount of Euros I would obtain and rate of exchange. I subsequently got an email to provide identification and proof of address- that was to be verified by the compliance team. It has now been five days and my case is supposedly still with the compliance team and I am getting no indication when my Euros will be sent to me, no time frame and every time I call the company they are evasive and the bank manager refuses to take my call. When I inquired about a refund, the penalty is £25 for cancellation as well as £500 for reversal of transaction with no guarantee when my money will be returned despite the hefty penalty.