We received a letter in the mail stating that we were eligible for a change in our variable rate on our existing loan through our current mortgage company. We were told by "Anthony" that we were approved. We jumped though hoops and gave our mortgage information, proof of employment and a current utility bill. We were told that we would be called the next day by a compliance officer. "Mitchell" was not the person who was supposed to call us. It was then he said we were approved for 2% for the next 5 years and then 3.25 for the duration of the loan. It was then he instructed that the fees would be 1,850 dollars. 850 by Monday and the rest in 3 weeks just before closing. It was then we asked more questions and explain that there was no discussion of fees prior to that moment. We did not feel this was legit and we became increasingly distrustful. I hung up as Mitch became more irritated with us asking questions. When I called back to talk to Anthony to get clarity on the situation, Mitch answered the phone and yelled at me. I hung up again. I then got an email from Anthony moments later that saidOur Compliance Department attempted to speak to you about the program and explain the services, however they notified me that you hung up the phone twice.It seems that there is a mutual mistrust and this is not a base to further continue and we would not be able to allocate any further resources to your case.Your case was closed by management.Thank you for understanding.Anthony StanfordIntake Case CounselorUnited Asset Counseling[email protected]www.united-counseling.orgDirect Line: (424)295-8088Office: (800)916-2230Electronic fax: (424)295-8080Intake Cell (424)731-6429Please do NOT call this company. They are shady and definitely not above board.I feel foolish for sharing any inforamtion with them.