ValuesInsight Review

—–Original Message—–From: David ParkerTo: humanresourcesSent: Fri, Oct 26, 2018 1:30 amSubject: Kroger Evaluation – Welcome on Board.Hello,Sequel to your response to participate in our survey project as a secret shopper, I’m assigned to be your supervisor throughout the project.We received your information and I am glad to welcome you on board. You’ll receive payment enclosed with the assignment memo within 8 working days which will cover the shopping at Kroger store and also your employment remuneration which is $300 per assignment.Due to the nature of this job, you have to be discreet about it. Please note that you are to act cool and calm and throughout the period which you will be carrying out your survey in order not to arouse any suspicion. You will write a report about the customer service.Our assignments are focused on the customer experience.Areas often measured include:Sales transaction and employee engagement.Sales associate appearance and cleanliness.Brand/promotion awareness and execution.Product or service awareness.Product or service availability.Sales product up-sell approach and delivery.You will send your report back to us via email, questionnaire will be sent to you via email and you will have to use the following pointers to prepare your report:1) How long it took you to shop.2) Ambiance/Outlook of the Shop/Outlet.3) Smartness of the attendant.4) Customer service professionalism.5) Reaction of personnel under pressure.6) Information that you think would be helpful.7) Your comments and impressions.YOU ARE REQUIRED TO REPLY THIS EMAIL AS AN ACKNOWLEDGEMENT.Let me know if you have any questions.Thank You.David ParkerSurvey/Evaluator ConsultantValuesInsightM: 213-600-4809 (SMS ONLY)E: [email protected]

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