I got a loan approval from Veteran united home loans. The loan process was easy, and it made me feel as if I had chosen the right firm. However, things changed sooner. I believe that the real colours are obvious after you start paying your loan payments.
After the loan is done, these guys transfer the payment service to a different department or the section of their firm. And, to be true, these people are very irresponsible and unsupportive. These people from the payment management or whatever department are rude and would not give it a second thought when lying to their customers.
I was lied to multiple times right on my face. I have been paying religiously since the day the payment cycle started. I have been paying above the principal amount to make sure I never get low on credit score. However, these guys have made huge mistake by reporting me 90 days late. This has immensely affected my credit score and it has fallen to 120 scores down.
I made a payment through an additional account which is over 1000 dollars. It is still in suspension and they say that they won’t accept the payment. These guys refused to take the payment and without any prior notice, they reported me on the credit file.
The other day, I was on the phone with them for more than 5 hours only trying to erase the misunderstanding or any mistake that I may have made in understanding the payment terms. After all what they did to me, I was ready to listen to them and resolve the matter which could have helped me clarify my credit points.
But, they seem not to listen. For all the hours I was on phone, I was treated rudely. The phone got disconnected many times. More than that, they hung up on me at numerous occasions. I asked for a supervisor and they never connected me to one.
I spent hours trying to reach the right person, but I was never given a chance to express my side of story. These guys are intentionally treating me like I am scammer or defaulter. They advertise that they are for veterans. But, they do not care if you are serving your nation or not. All they do care about is the money and payments.
They will never mind in scamming you for more of it. They do not have the curtsey to talk to an old man. If being a veteran does not make any difference to their attitude, at least an old man’s problem could bring the change. Thinking the same, I tried my best to clear the matters with this company.
However, I was wrong. They won’t help me or anyone for that matter. All they do is fraud people and scam them for money. This is a completely different place than they appear to be. A place full of crap and lies. This is all you can expect from them.