VTech Geeks or VTech Software Solution Imposter Review

Was on computer when Internet locked, piercing alarm sound, and pop-up screen from Software Solutions stating on 02/28/2017 though July 2016 was a different error problem; otherwise same verbage:This site says…ZEUS VIRUS DETECTED – YOUR COMPUTER HAS BEEN BLOCKED ***Error: Virus – Trojan Backdoor Hijack #365838d7f814fa5IP: 69.130.112.241 Browser: Chrome ISP: TDS TelecomPlease call computer system technician immediately on: 855.235.8214Please do not ignore this safety alert. Your Microsoft System Has Been Compromised. If you close this page calling us, your computer access will be disabled to prevent further damage and your data from being stolen.Unfortunately I clicked Okay button instead of X and so froze all of my computer, not just Internet. I was frazzled already from something else, plus suffer from mental illness (anything to excuse my stupidity begun July 2016). I called the number and calm Indian (Asian) male voice (always been male voices but never same name, always first names), asked problem, said was Microsoft product provider and support partner, gave me what looked like legitimate website at time (though now it has running line warning of scams at top), so I allowed access, especially because I couldn’t power off my computer or get the darn alarm off (forgot how to access volume). I clicked it off, pulled up error log, pointed out some problem (I’m clueless), did stuff to clear it.Asked about my virus protection. I’d just moved after my husband’s death, couldn’t find software and husband had been in charge of all that. He convinced me (and my mother with whom I live) to purchase life-time virus protection at reduced cost for seniors of $399. Only accept debit. (Much later saw they had charged full price $529). Very professional, soothing all my screaming instincts about scams, posting on desktop shortcuts to vetch support, receipt, etc. Initially all links worked and I didn’t try again until several months later at which time all were deactivated.In October 2016 was contacted by them, and tech guided me to check error log myself and when I listed what there, was extremely concerned and requested permission to access computer to fix major security problem, explaining he had called because just such a breach had been occurring, so sorry, and so he wanted to refund my initial deposit and then allow me evaluate a new program. He knew $399 amount (not what actually had been taken but this amount was on supposed receipt he could access from my desktop), knew my security number given by company. Long story short, despite instincts otherwise, led by nose to type in $399 despite not wanting to do so. He had me check my bank account to determine if refund showed as deposit (I can’t believe I actually did it) and it showed $3,999 added to my total (oh, he had had me check my deposit first so I could see difference and then again).I’m horrified and he’s barking in distressed tones about what I’ve done to him since this was from his supervisor’s personal account and what was he going to do, he was going to lose his job, and I’m yelling over top him I hadn’t wanted to do it, why had he made it. Then he tells me to stop yelling at him and I tell to stop yelling at me. He becomes all humble and downcast.Long story made short, I continued to idiotic ways despite everything telling me not to and ended up wiring money via WalMart money order and then went to Walgreen’s to do Western Union, all while having to him at certain number to verify what I was doing. I actually called my bank to verify it wasn’t a scam even though I’m sending it to some other name through Monaco. Yeah, how could I be so stupid, I don’t know. Guilt works on me.He’s supposed to call me next day and doesn’t. By that point, bank account shows never had been original deposit of $3,999, of course, and I’ve lost more than that entire amount. Feeling so utterly stupid, I compounded error and never contacted bank though did send complaint BBB who said company not with them and could do nothing. (However there is a vtechsolution.com/ site with a link to BBB with A+ accreditation.)I also emailed support of Vtechgeek about situation with names and phone number given. Was called the next day and told no one hired by them, etc. He tried to sell me additional protection for some type somehow not covered in initial purchase for $199 (one year) or $299 (two years). I did not do so. Stupidly, I asked this guy to check my computer for safety. I was so weary that even though I saw him using free malware.com site, I just let him continue without my observing since the scan still running.Later returned, my computer was locked, wouldn’t accept my password. Took to computer store who discovered a lot of Chinese characters and also learned scam had basis in China as well as India.In addition, tech had completely wiped my computer of ALL personal files–word documents, pictures, etc. At least I had back up for part of it.A couple weeks later contacted by another rep about fact that certain security updates (supposedly these were done every month) not being downloaded and he needed to check to determine reason not happening.Despite my screaming at him and slamming down phone (broke it), I’ve been called six-plus times since about same problem, last one just yesterday. Then today comes this new pop-up screen, etc.

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